Every Sparx Worx item is custom-made to order based on the design and options you choose. Because each piece is produced specifically for you, **all sales are final and we do not accept returns or exchanges for buyer’s remorse, incorrect design choices, or change of mind.**
**We will make it right if the fault is ours.** If your item arrives damaged, defective, or materially different from what you ordered, contact us at info@sparx-worx.com within **7 days** of delivery with your order number and clear photos. We’ll repair, reprint, or replace the item at no additional cost.
**Order changes & cancellations.** Because we begin preparing your design quickly, cancellation or changes may only be possible before production starts. Contact us as soon as possible at info@sparx-worx.com — once an item has entered printing, it can no longer be changed or cancelled.
**Color & appearance.** Filament color, shade, and finish can vary — even for the same color from the same manufacturer — between production lots or batches. Layer lines, texture, and slight color shifts are inherent to 3D printing and may differ from on-screen previews or from a previous order. These natural variations are not considered defects.
**Lost or delayed shipments.** Once an order ships, delivery timing is in the hands of the carrier. If a package is lost or significantly delayed, contact us and we’ll help track it down and work with you on a resolution.
Questions about an order? Email info@sparx-worx.com — we’re happy to help.